codedoers.com
  1. codedoers.com
  2. Support

Support

Welcome! You can raise a Support request from the options provided.

Product trial questions

Trying out our product and want more information? Select this and we'll be happy to answer your questions.

Required fields are marked with an asterisk*
, multiple selections available,
Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"3f1174858080411b41389890581575f8dee1786b_lout","branding":{"id":"1","key":"support","name":"Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/ed5f4557-7a3c-4a03-9e8b-fa69ddcf96c0/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTZiYmEyMS1jMjY3LTQ0YjUtODllOS0wMmU0ODYyOTIzYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmVkNWY0NTU3LTdhM2MtNGEwMy05ZThiLWZhNjlkZGNmOTZjMCI6WyJyZWFkIl19LCJleHAiOjE3NjI4OTQyNTYsIm5iZiI6MTc2Mjg5MzY1Nn0.QiGCdn9S5E3BL1NC66SY40XSAtg9ecoQDseaBsnihS4&client=e16bba21-c267-44b5-89e9-02e4862923b3&mode=fit","logoId":"ed5f4557-7a3c-4a03-9e8b-fa69ddcf96c0","isLogoAvailable":true,"helpCenterTitle":"Welcome to the codedoers Help Center","sharedPortalName":"codedoers.com","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the codedoers Help Center","sharedPortalName":"codedoers.com","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff6600","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"support","projectId":10000,"serviceDeskId":1,"name":"Support","description":"<p>Welcome! You can raise a Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10483,"iconUrl":"https://codedoers.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10483","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10466,"iconUrl":"https://codedoers.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10491,"iconUrl":"https://codedoers.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10476,"iconUrl":"https://codedoers.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"6","name":"Suggest an improvement","descriptionHtml":"","callToAction":"Suggest an improvement","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10511,"iconUrl":"https://codedoers.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10472,"iconUrl":"https://codedoers.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[6,1,2,3,4,5]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e6ad2d7f-6f94-34b5-9500-8993755e22a8","appLinkName":"System Confluence","appLinkUrl":"https://codedoers.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Support","spaceUrl":"https://codedoers.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://codedoers.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTZiYmEyMS1jMjY3LTQ0YjUtODllOS0wMmU0ODYyOTIzYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI4OTQ4NTYsIm5iZiI6MTc2Mjg5MzY1Nn0.NgRfkxTSR18edo_5Kn6-c8cv_2fw1JdXb1t2DYfqo0U","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"e16bba21-c267-44b5-89e9-02e4862923b3","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":3,"projectId":10000,"issueType":{"id":"10003","name":"Support"},"form":{"name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","intro":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","instructions":"","icon":10491,"iconUrl":"https://codedoers.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"components","fieldId":"components","fieldConfigId":"","label":"Components or products","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10018","label":"Atlas bot","selected":false,"children":[]},{"value":"10019","label":"Customer Tools","selected":false,"children":[]},{"value":"10032","label":"KeepUp","selected":false,"children":[]},{"value":"10014","label":"Other Support","selected":false,"children":[]},{"value":"10026","label":"Repeating Issues Cloud","selected":false,"children":[]},{"value":"10006","label":"Repeating Issues DC/Server","selected":false,"children":[]},{"value":"10008","label":"Smart Push","selected":false,"children":[]},{"value":"10012","label":"Smart QL","selected":false,"children":[]},{"value":"10007","label":"Smart Reports","selected":false,"children":[]}]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/3","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/3","calendarParams":{"firstDay":0,"date":"2025-11-11T21:40:56+0100","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e6ad2d7f-6f94-34b5-9500-8993755e22a8","appLinkName":"System Confluence","appLinkUrl":"https://codedoers.atlassian.net/wiki","spaceKey":"SUPPORT","spaceName":"Support","spaceUrl":"https://codedoers.atlassian.net/wiki/spaces/SUPPORT","isServer":false},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1,"kbLinkDomainURLs":["https://codedoers.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlMTZiYmEyMS1jMjY3LTQ0YjUtODllOS0wMmU0ODYyOTIzYjMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjI4OTQ4NTYsIm5iZiI6MTc2Mjg5MzY1Nn0.NgRfkxTSR18edo_5Kn6-c8cv_2fw1JdXb1t2DYfqo0U","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"e16bba21-c267-44b5-89e9-02e4862923b3","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=codedoers","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"3f1174858080411b41389890581575f8dee1786b_lout","baseUrl":"https://codedoers.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://codedoers.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"52428800","gravatarEnabled":false,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"e16bba21-c267-44b5-89e9-02e4862923b3","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b5a4f7c3267b4d1abc162cb833d11e65","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://codedoers.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}