How the "Issue Workflow" action work?
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If you see any kind of message like "Could not execute recurrence because of unexpected error. Please contact with your Jira administrator" or "Could not clone issue because of unexpected error. Please contact with your Jira administrator" please ask your jira administrator to check Jira logs at time when the repeating should occurs.
Here you can read how to get more logs
There should be more detailed messages what exactly happens and why the recurrence fails. Administrator should find for logs like this:
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2016-06-10 17:17:00,045 atlassian-scheduler-quartz1.local_Worker-1 ERROR user@domain.com [jira.issue.clone.IssueCloningService] Could not clone issue TEST-408. Error messages: Errors: 1. The reporter specified is not a user. 2. User 'testUser' does not exist. 2016-06-10 17:17:00,045 atlassian-scheduler-quartz1.local_Worker-1 ERROR anonymous [jira.issue.recurrence.RecurringIssueExecutor] CloneIssue action failed for issue TEST-408. Error messages: 1. Could not clone issue because of unexpected error. Please contact with your Jira administrator |
If you find problems that you can't solve with Jira proper configuration then create the ticket with logs details at https://codedoers.atlassian.net/projects/SUPPORT
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Can't see repeating issue section on issue details view.
Repeating Issues require user to have issue edit permissions. If the user is not permitted to edit the issue the user will not be able to see repeting issue section in the right panels on issue details view. Repeat action in more menu will be not available also.
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How to determine cloned issue due date?
Versions >= 0.7.0
User can schedule "Clone Issue" action for issue create date or issue due date by choosing proper "repeat by" option. There is also field where issue duration could be set in days.
When set-up new repating for issue add-on will calculate and set issue duration field based on original issue as working days between original issue create date and original issue due date. If original issue has not due date then issue duration field will have value equal 0. User can always change this value to other before save the repeating.
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Repeating Issues add-on project roles are configured with jira-users and jira-developers groups as default members. Admin can add new default members for each role as described in Jira documentation: Specifying 'default members' for a project role. Please note that changing a project role's default members does not affect the actual project role members for projects already created. It is only template when new project is created. Existing projects need to be updated following to this documentation Managing project role membership.
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Solution partners and re-sellers often need licenses for internal use and demonstration purposes. Codedoers team are more than happy to offer free app licenses for all solution partners. If you are official Atlassian partners just contact us in support portal and we can provide 100% discount.
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