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This SLA agreement is applicable for non Data Center solution customers. Please follow refer SLA for Data Center customers if you are Atlassian Data Center solutions customer |
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| Priority | Incident description | Response time | Solution time |
|---|---|---|---|
| Critical | Product crushes, critical functionality not available | 48h | 96h |
| Major | Important functionality not available | 72h | 168h |
| Medium | Has the potential to affect progress. | 120h | 480h |
| Minor | Cosmetics | 168 h | - |
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