This SLA agreement is applicable for non Data Center solution customers. Please refer SLA for Data Center customers if you are using Atlassian Data Center solutions. |
Priority | Incident description | Response time | Solution time |
---|---|---|---|
Critical | Product crushes, critical functionality not available | 48h | 96h |
Major | Important functionality not available | 72h | 168h |
Medium | Has the potential to affect progress. | 120h | 480h |
Minor | Cosmetics | 168 h | - |