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Could not execute recurrence because of unexpected error - what to do?

Could not execute recurrence because of unexpected error - what to do?

Jun 30, 2021

If you see any kind of message like "Could not execute recurrence because of unexpected error. Please contact with your Jira administrator" or "Could not * because of unexpected error. Please contact with your Jira administrator" please ask your jira administrator to check Jira logs at time when the repeating should occurs.

Here you can read how to get more logs

There should be more detailed messages what exactly happens and why the recurrence fails. Administrator should find for logs like this:

2019-04-25 15:13:00,008 Caesium-1-3 ERROR admin     [c.c.a.j.issue.clone.IssueCloningService] Could not clone issue DEMO-1 due to unexpected error
java.lang.IllegalStateException: Simulate unexpected error.
	at com.codedoers.atlassian.jira.issue.clone.flow.PrepareForIssueCloning.prepareIssueInputParameters(PrepareForIssueCloning.java:99)
	at com.codedoers.atlassian.jira.issue.clone.flow.PrepareForIssueCloning.execute(PrepareForIssueCloning.java:78)
	at com.codedoers.atlassian.jira.issue.clone.IssueCloningService.cloneIssue(IssueCloningService.java:75)
	at com.codedoers.atlassian.jira.issue.clone.IssueCloningService.cloneIssue(IssueCloningService.java:56)
	at com.codedoers.jira.issue.recurrence.action.CloneIssue.apply(CloneIssue.java:41)
	at com.codedoers.jira.issue.recurrence.RecurringIssueExecutor.callActionAndHandleResult(RecurringIssueExecutor.java:115)
	at com.codedoers.jira.issue.recurrence.RecurringIssueExecutor.processIssueRecurrence(RecurringIssueExecutor.java:107)
	at com.codedoers.jira.issue.recurrence.RecurringIssueExecutor.processIssueRecurrenceSilently(RecurringIssueExecutor.java:84)
	at com.codedoers.jira.issue.recurrence.RecurringIssueExecutor.processIssue(RecurringIssueExecutor.java:77)
	at com.codedoers.jira.issue.recurrence.RecurringIssueExecutor.execute(RecurringIssueExecutor.java:61)
	at com.codedoers.jira.scheduling.RecurringIssueJobRunner.runJob(RecurringIssueJobRunner.java:64)
	at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:153)
	at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:118)
	at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:97)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:443)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:438)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:462)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:390)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:285)
	at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService$1.consume(CaesiumSchedulerService.java:282)
	at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:65)
	at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:59)
	at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:34)
	at java.lang.Thread.run(Thread.java:748)
2019-04-25 15:13:00,009 Caesium-1-3 ERROR admin     [c.c.j.issue.recurrence.RecurringIssueExecutor] CloneIssue action failed for issue DEMO-1. Error messages: [Could not clone issue because of unexpected error. Please contact with your Jira administrator]

If you find problems that you can't solve with Jira proper configuration then create the ticket with logs details at codedoers support portal.