| Info |
|---|
This SLA agreement is applicable only for Data Center solution customers. Please refer SLA for non Data Center customers if you are not using Atlassian Data Center solutions. |
...
| Priority | Incident description | Response time | Solution time |
|---|---|---|---|
| Critical | Product crushes, critical functionality not available | 48h | 72h |
| Major | Important functionality not available | 72h | 144h |
| Medium | Has the potential to affect progress. | 120h | 400h |
| Minor | Cosmetics | 120h | - |
...